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    Shipping & returns

    All orders are FOB Tile District Showroom unless otherwise note.

    There will be a packing and pallet charge added to all orders when appropriate.

    All sales are final no returns will be accepted without a written authorization from tile district.

    Variation and crazing is expected on ceramic material. That is not a defect, however crazing or crackling will stain with colored grout or any other chromatic materials.

    ceramic material will darken when wet. it will lighten once dry, that is not a defect.

    Freight damages must be reported to the carrier within 3 days. Please photograph damage containers for the record. When possible please keep all packing materials.

    Note all damages on the bill of lading.

    Keep in mind installation is acceptance. Additions may not match therefore order sufficient quantities, add ons can not be returned.

    Clean with the appropriate cleaners. Some materials are sensitive to acids and abrasive cleaners.

    No tape should be applied to sealed or ceramic surface.